CURRENT LEAD TIMES: 1 WEEK FOR SAMPLES, 7-10 WORKING DAYS FOR FABRICS

Your cart

Your cart is empty

Continue shopping

Privacy policy

Privacy Policy

Introduction

This Privacy Policy explains how www.eloisehome.com (the “Site,” “we,” or “us”) collects, uses, and shares your Personal Information when you visit or make a purchase from our Site.

Collecting Personal Information

When you interact with our Site, we collect certain information about your device, browsing behavior, and purchase details. Additionally, we may collect information when you contact us for customer support.

"Personal Information" refers to any data that can uniquely identify an individual. Below is an outline of the information we collect and why:

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

  • Purpose: To load the Site accurately and analyze usage for optimization.

  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor, Shopify.

Order Information

  • Examples: Name, billing and shipping addresses, payment details, email, and phone number.

  • Purpose: To fulfill orders, process payments, arrange shipping, send invoices or confirmations, and prevent fraud.

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify.

Customer Support Information

  • Examples: Name, email, and address.

  • Purpose: To provide customer support.

  • Source: Collected directly from you.

Minors

Our Site is not intended for individuals under 16 years of age. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers to operate our Site and fulfill transactions. Examples include:

  • Shopify (our online store platform). Read Shopify’s privacy policy here.

  • Legal Compliance: We may share data to comply with legal requests or protect our rights.

Behavioural Advertising

We use your Personal Information to offer targeted ads and marketing that may interest you.

  • Google Analytics: Helps us understand customer behavior. Learn more here and opt out here.

  • Advertising Partners: We share information with partners (e.g., Google, Facebook, Bing) for personalized marketing through cookies or similar technologies.

Opting Out of Targeted Advertising

You can opt out via the following links:

Using Personal Information

We use your Personal Information to:

  • Process orders and payments.

  • Ship and fulfill purchases.

  • Communicate about updates and offers.

Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your data under the following legal bases:

  • Your consent.

  • Fulfilling a contract.

  • Legal compliance.

  • Protecting vital interests.

  • Legitimate business interests (not overriding your rights).

Data Retention

We retain your Personal Information unless you request deletion. For details, see the "Your Rights" section.

Automated Decision-Making

We do not engage in fully automated decision-making that significantly affects users. However, Shopify employs limited automation for fraud prevention, such as:

  • Temporary IP address denylist after multiple failed transactions.

  • Temporary credit card denylist linked to flagged IPs.

Selling Personal Information (CCPA)

[Include this section only if you sell Personal Information under the California Consumer Privacy Act (CCPA). If applicable, specify the categories of data sold and opt-out instructions.]

Your Rights

GDPR (EEA Residents)

If you are in the EEA, you have the right to:

  • Access the Personal Information we hold.

  • Request correction, updates, or deletion of your data.

  • Data portability to another service.

For requests, please contact us at hello@eloisehome.com.

Your Personal Information may be processed in Ireland and transferred outside of Europe, including to Canada and the United States. Learn more about Shopify’s GDPR compliance here.

CCPA (California Residents)

If you are in California, you have the right to:

  • Know what Personal Information we collect.

  • Request access, correction, or deletion.

  • Opt-out of the sale of your Personal Information.

To make a request or designate an authorized agent, contact us at hello@eloisehome.com.

Cookies

Cookies help enhance your browsing experience by remembering preferences and tracking site usage.

Types of Cookies We Use

Necessary Cookies (for site functionality)

  • _secure_session_id – Helps with site navigation.

  • cart – Stores shopping cart items.

  • checkout_token – Manages checkout process.

Analytics & Marketing Cookies

  • _shopify_y, _shopify_s – Shopify analytics.

  • _tracking_consent – Stores cookie preferences.

  • _orig_referrer, _landing_page – Tracks how users land on our Site.

Cookies remain on your device for different durations, from a session (until you close your browser) to two years (persistent cookies).

Managing Cookies

Most browsers allow cookie control via settings. Learn more at www.allaboutcookies.org.

Do Not Track Signals

We do not alter data collection when receiving "Do Not Track" (DNT) signals due to the lack of industry standards.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Please review it periodically.

Contact Us

For any privacy-related concerns or requests, email us at:
📧 hello@eloisehome.com

Last updated: 24 March 2025